I followed the instructions and removed the contents of the lockdown folder all to no avail. I have tried a variety of basic solutions such as checking for updates, restarting my pc/phone and googled heaps and heaps of different things. I had this same problem whilst trying to sync my iPhone 5 iOS 9.1 with my iMac OSX 10.11 using iTunes 12.3.1, the iPhone icon remained greyed out. I have put a back up on that other computer in case I need to reset my phone at all to solve this. I tried plugging my phone into another computer to see if the same problem occurred but I was able to sync/back it up on there. The usage bar has my "other" in yellow and "available" in grey as opposed to the various colours it usually has. The sync button where I would normally press is greyed out. Note - I only matched to songs on Spotify, I did not reference any local files. I can now plug in my phone without having any crashing issues, but now am not able to sync my phone. Plan Premium Country USA Device iPhone 6s, MacBook Pro 2015 Operating System (iOS 10, macOS High Sierra) My Question or Issue I have a playlist of 3000 songs that I imported from iTunes years ago. I went through a bunch of things to fix it, and the working solution ended up being uninstalling all apple programs and re installing itunes etc. I recently had a problem where any time I would plug my phone into my main pc that I usually sync on, iTunes would freeze up completely and I would have to force close. I have had a couple issues with iTunes recently, the current one being that I can't sync my iPhone 5 to my iTunes.
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